Welcome to the Fortress. You'll Never Take My Fun

Fortress Geek

Free Shipping at $100. Flat rate $5 t-shirt shipping option
Contact us 1-888-805-1737

Customer Service

Shipping & Delivery

Orders typically ship within 24 business hours of full payment. Processing may take up to two (2) business days before shipping and potentially more during periods of high volume (e.g. Christmas).

Please note that we are based in Vancouver, BC, Canada and follow Canadian public holidays that may differ from US holidays. In such instances, your order may be delayed by an additional business day.

While we try to ensure that our online inventory is correct and only in-stock items are listed as such, there are occasions when some merchandise may be oversold. You will be notified if an item is unavailable for shipment.

For orders with backordered / preordered products, the entire order will be held till all products are in stock and available to be shipped together.

We ship using Canada Post and have multiple shipping options including Priority Courier (next day delivery) and Expedited Parcel ( 1 to 7 business days), During the checkout process, the software will automatically provide an estimate of when the order will arrive if the order is placed. Please note that the amount provided is an estimate and actual shipping times might vary for unusually remote locations and/or extremely large orders.

We provide a Lettermail shipping option for T-Shirts and small items (e.g. keychains). Please note that products shipped via Lettermail provide no tracking information and the customer understands that products may be lost in transit.

Certain types of International Shipping services (Small Packets Air/Surface and International Parcel Air) Do not provide us with tracking information. For shipments of this type, we cannot provide updates on the status of your shipment once it has left our warehouse. A trace for a missing package can only be started 75 days after the shipping date, and can take up to 1 month to complete. If a traced shipment is confirmed lost by Canada Post, we can refund the cost of the order up to $100 (including shipping) or provide re-shipment up to $100 total cost (games + shipping) any shipping cost above this amount will have to be covered by the customer requesting a re-shipment.

US Shipping & Delivery

Orders typically ship within 5 business days of full payment.

Please note that we are based in Vancouver, BC, Canada and follow Canadian public holidays that may differ from US holidays. In such instances, your order may be delayed by an additional business day.

While we try to ensure that our online inventory is correct and only in-stock items are listed as such, there are occasions when some merchandise may be oversold. You will be notified if an item is unavailable for shipment.

For orders with backordered / preordered products, the entire order will be held till all products are in stock and available to be shipped together.

We ship using either USPS or FedEx and export our orders to the States once a week and this time is included in the above shipping processing timeframe.

Returns & Replacements

Fortress Geek extends a 14-day guarantee for all orders from receipt of the order except for Promotional Orders. Receipt will be counted from delivery confirmation information (when available) or after sale (when no delivery information is available - normally for International Orders only).

All Promotional Items are sold ‘as is’.

All returns must be authorized by us before being shipped back. This is to ensure that we expect the order and will credit your account properly. Starlit Citadel will not pay for return shipment charges unless the return is due to our error or due to defective merchandise. In the case of defective merchandise, all pieces should be returned including the defective pieces.

Our return amounts are as follows (except Promotional Orders):
- 100% refund excluding the original shipping charges (see below for Free Shipping orders) for all unopened merchandise.

- 70% refund excluding the original shipping charges so long as all contents are returned for all opened products where applicable (e.g games, rc cars, etc.)

Free Shipping orders will be refunded minus the cost of Expedited Shipping of shipping original order to customer.

All returns must arrive with your full name, address and your original order number. This can be found in the packing slip first provided. Returns should be sent to:

Fortress Geek
61 West 7th Ave
Vancouver BC V5Y 1L4
Canada
.